Bit slow n frustrating starting out but much improved once cs staff realised we were not just shopping around. Useful in countries where u cant book direct or language is an issue n didnt see any savings despite the name. Also ltd courses they were prepared to look at n absolutely no refund despite fact there was an earthquake n the most expensive course was damaged in parts as a result. That said, if u hv no other avenues to book the site wld be useful to use.